UK Gambling License: Laws and Regulations in 2024
The arcade sector similarly reported that Option 1 and Option 3 would result in the removal of underused Category C and D machines, whilst Option 2 would have no impact or result in increased numbers of Category C and D gaming machines. This relates primarily to underused Category C and D gaming machines. For example, one large arcade operator projected a 20% increase in the number of Category B gaming machines under Option 1, which corresponded to a projected medium increase in GGY.
Figure 9: Current and proposed rules on betting in different types of casinos
That accountability is exactly why we only ever feature UKGC-licensed casinos on CasinoReg. A casino with a valid licence has agreed to rules on fairness, security, responsible gambling and player-fund protection, and can be investigated, fined or shut down if it breaks them. A UK Gambling Commission licence is the single most important thing to check before playing at any online casino. Knowing how to check if a UK casino is UKGC licensed is the most important thing any UK player can do before depositing real money online.
In all these cases, UKGC rules require operators to act transparently and handle complaints by following published procedures. For example, a player may report unfair or confusing terms and conditions, such as very low betting limits or too many games being restricted. One of the most common reasons players complain is that a casino is claiming that the player has broken its terms or rules and is therefore withholding the player’s winnings. However, if that does not work, then players must provide documents such as a passport, driving licence, or utility bill.
In April 2023, significant changes to gambling regulations were proposed by the government, particularly targeting online slots. Apart from reviewing the activities of the licensed operators, the Commission is authorised to take regulatory actions against those licencees who breach the rules in some way. The 2014 Act changed the licensing requirements so that any company wishing to advertise gambling and take bets from consumers in England, Wales, or Scotland must hold a licence issued by the Gambling Commission. In October 2020, the Commission published the results of an investigation of BGO, GAN, and NetBet, three UK online gambling operators.
Subsections (3) to (5) of section 172 of the Act make provision as to the number of gaming machines which may be made available for use in a casino by the holders of a licence issued under the 2005 Act. The UKGC gambling licence is seen as one of the most credible and strictest licences within the industry, with the proactive organisation responsible for providing licences to online casinos that only operate responsibly. The second stage of the process only applies where the number of applications which the licensing authority would provisionally grant under the stage one process exceeds the number of available casino premises licences. As a first step in licensing a casino, the licensing authority will have to invite applications for any casino premises licences that it may issue. Licence holders should consider whether, as a result of the changes and gambling facilities offered, an operating licence (OL) variation is required with regard to fee category and/or the licensed activities being offered (such as betting). The maximum number of gaming machines that may be made available for use on the premises remains unchanged at 80.
We intend to place some restrictions on the number of SSBTs to avoid a scenario in which the product offering becomes unbalanced and a large number of these machines are sited in a relatively small gambling area. Where a machine is made available to take bets on virtual races, it is classified as a gaming machine and would therefore count towards the maximum permitted number of such machines. The authorisations required may include a remote betting operating licence (required if customers are to be able to bet via Self-Service Betting Terminals), as well as a non-remote betting operating licence. In order to offer this, operators will be required to hold relevant operating licences from the Gambling Commission. The white paper proposed that all casinos should have the ability to offer betting, should they wish to do so.
Increased machine allowance to 80
The five types of licences included within this are casino premises licences, bingo premises licences, adult gaming centre premises licences, family entertainment centre premises licences, and betting premises licences. For example, a licence for an FEC allows the operator to site an unlimited number of Category C and D gaming machines in premises which are open to all ages. So while debit cards can be used at casino tables, they still cannot be directly used as a form of payment on gaming machines in casinos.
In 2024, the new government reviewed the proposals in relation to modernising the rules for casinos and decided to implement the changes as outlined in the previous government’s consultation on this matter. The regulator has set clear rules that operators must follow, including responsible gambling, anti-money laundering, data protection, and fair game standards. Aside from issuing licenses to operators who want to offer gambling services to residents, it also helps to regulate their activities to ensure player protection and fair play across the country. That’s why operators who plan to offer their services internationally opt for licensing authorities that are less stringent than the UKGC. It’s crucial to cover all the basics to ensure a smooth application process and help reduce the time needed for UK online casino license approval. Non-remote external lottery manager operating licence
Premises Licenses relate to non-remote businesses and give permission for using facilities to operate as casinos (or for other gambling activity). Furthermore, the UK has specific regulations for remote gambling operators. An online casino must adhere to stringent gambling laws to obtain and keep its licence. A flat additional annual fee of £6,250 is payable for a licence that combines two of remote casino, bingo and virtual event betting. A flat additional annual fee of £5,000 is payable for a licence that combines two of remote casino, bingo and virtual event betting.
(b)the converted casino premises licence is not varied under section 187 of the 2005 Act(4) so as to relate to premises to which it did not relate on that date. (3) Sub-paragraph (2) does not apply to premises in which the floor area of the gambling area of the casino was 1,500m² or greater on 12th May 2025 provided that, after that date— (5) No gambling is permitted in the table gaming area of the premises other than gambling by way of table gaming. “(1) This paragraph applies to all premises in respect of which a converted casino premises licence has effect.”;
If a non-gambling area is to become used for gambling, then that change would require a premises licence variation. The Gambling Act 2005 (Premises Licences and Provisional Statements) Regulations 2007 (opens in new tab) requires applications for a premises licence to include a scale plan, which shows the gambling and non-gambling areas. For other scenarios, and in deciding whether an application to vary a premises licence is necessary, licence holders and licensing authorities should have regard to the following.
Multi-staking category B cabinets provide customers with the choice of staking at different levels and therefore below the maximum stake permitted. However, over the longer term, some industry representatives have suggested that operators would likely further reduce their number of Category C and D cabinets in favour of multi-staking Category B cabinets. Unlike Option 1, it would be much more difficult for an operator to increase the number of B3 cabinets on their premises by increasing the number of Category C or D in-fills and tablets that they site. The equalising of these machine types may come at significant costs for some businesses.
We propose to move the voluntary commitment into legislation, introducing a legal age limit of 18 on Category D ‘cash-out’ slot-style machines. In order to future proof the gaming machine industry and adapt to modern payment technologies, we are seeking views on a range of player protections that will ensure players can use modern payment methods whilst mitigating the risk of harm. Without intervention, there is a risk that machines could become obsolete as we move towards a “cashless” society. The white paper proposed to reform the 80/20 rule in response to evidence that the current rule does not allow operators to adequately meet consumer demand, while still providing a balanced product offer to customers.
Option 3, which would remove the ratio entirely, was the only option which generated projections of increased operator GGY from bingo club operators, arcade operators, trade bodies and gaming machine manufacturers. We received projections concerning GGY and the change in overall number of Category B, C and D gaming machines under Options 1, 2 and 3 from a range of stakeholders. As such, the consultation sought to understand if the regulatory framework could be strengthened to ensure that there is a consistent minimum offer of Category C and D gaming machines on cabinet devices in venues across the arcade and bingo sector. However, in recent years there has been a proliferation of space-saving in-fill and tablet gaming machines in arcade and bingo venues. How, if at all, would the approaches taken in Options 1, 2 and 3 impact the ability of business to meet customer demand for gaming machines?
Data was also provided on the increase in session times at busy periods in a 1968 Act casino, compared to a 2005 Act casino of comparable size. Data provided for a London casino over a four-week period in October 2019 showed a clear correlation between average dwell time and occupancy rates. Evidence suggests that this can make customers who have secured a machine reluctant to take a break as they may be unable to play again.
- Look for a statement such as «Licensed by the Gambling Commission» with an accompanying licence number.
- This clarifies that wholly automated gaming tables are not gaming tables for the purposes of section 172(3) to (5) of the Act.
- We also received a small number of responses from local authorities, charities and gaming machine manufacturers.
- If your equipment is based in the UK or if you offer gambling to UK residents, you need a UK Gambling Commission licence.
As outlined in the white paper, we strongly encourage operators to continue to improve player safety controls on Category B3 machines. Premises licence fees are collected by licensing authorities for applications and annual renewals to cover the cost of administration of their gambling duties and gambling enforcement. Currently, annual fees for 1968 Act casinos are between 65% and 90% of the annual fees that 2005 Act casinos in the equivalent fee category are required to pay.
View licence details, trading casinos not on gamestop names and authorised domains for each operator. If gambling is harming you, free and confidential help is available now. One email a month on operator failures, licence changes and player rights.
Some respondents stated that any transaction time should at least ensure a break from the machine that is equivalent to the time it takes to access additional funds from an ATM. Our aim throughout the development of this policy has been to replicate the experience of playing on a machine with cash and the deposit and committed payment limits play an important role in the current customer journey. The government will ensure that these regulations will apply to direct debit card payments when amending the secondary legislation. There was not a uniform view on what an alternative deposit limit should be, with responses ranging from £50 to £500.
455.Subsection (6) allows the Secretary of State to make regulations that impose mandatory conditions on casino premises licences in relation to equipment used for playing automated games of chance. 453.Casino premises licences will be available for “small”, “large” and “regional” casinos and will authorise the playing of casino games and equal chance games on the premises. 423.Under this section, licensing authorities must maintain a register of premises licences they have granted in their area, together with such other information as may be prescribed in regulations made by the Secretary of State.
Unlicensed casinos offer no legal protection and may refuse payouts or misuse player data. By taking the time to understand how gambling regulation works and how to verify a casino’s license, you can be confident that you have a real chance of winning when gambling online. Paragraph 9.7 – Pre-2005 Act casinos with grandfather rights (converted casinos) are now permitted to offer betting, subject to The Casinos (Gaming Machines and Mandatory Conditions) Regulations 2025 (opens in new tab) which limit the maximum number of separate betting positions. Paragraph 7.4 – Converted casinos are now permitted to offer betting, subject to The Casinos (Gaming Machines and Mandatory Conditions) Regulations 2025 (opens in new tab) which limit the maximum number of separate betting positions. It is also recommended that, for clarity and to assist future inspections of the premises and administration of the licence, licensing authorities record in their decision the content of the application and particulars of what the authority has granted.
